Shipping policy

Shipping within Australia

  • Freight is charged at a flat rate of $10 for all online purchases.
  • From time to time, we do offer freight discounts which automatically update in the shopping cart if applicable. Please check our home page for any freight offers.
  • Free shipping offer currently applies to all orders with an Australian shipping address placed over $200. This offer cannot be applied to purchases prior to the commencement of the promotional period.
  • If the delivery address is unattended, the parcel will be left in a location deemed safe by the driver. If no safe location can be found, a card will be left and either redelivery will be arranged, or the package will be taken to your local post office.

Tracking your order

  • You will receive an email from us when your order is ready to ship.
  • As soon as it is collected the delivery provider will contact you directly and provide tracking details including expected delivery times.
  • If you have questions or need help tracking your parcel, please contact our Customer Service team at hello@ebonybolts.com or phone 1300 582 705.

How long will my order take to arrive?

  • All ready made stock is shipped within 24 hours of purchase
  • All custom made orders are shipped within 5 days of purchase and final amendments.
  • During peak times this dispatch time may increase.
  • Once it leaves the studio, the delivery provider (Sendle or Australia post)  will confirm an estimated arrival time, which will be location dependent.

Sustainable packaging

We take great care to ensure our packaging has the smallest environmental impact possible whilst ensuring it arrives to you in pristine condition. Our online orders are plastic free, and all elements are either reusable, recyclable or compostable. (The occasional piece of sticky tape may sneak in only when we really have to!)

International Shipping


Shipping is a bit of a mystery at the moment and each international destination shipping company and time frame may vary widely - we will endeavour to look for the quickest, carbon neutral (if possible), cost effective way to get your Ebony Bolts items to you as soon as possible. Australia Post is estimating roughly 25 business days for items to arrive.