Refund policy
Returns and exchanges
- Full priced items: return or exchange within 30 days.
- Sale items: return or exchange within 7 days.
- Items must be unused, with Ebony Bolts tags attached and in their original packaging.
- This applies to purchases made online at www.ebonybolts.com.au and at our markets and pop ups. Please include your order number or receipt.
What can't be returned for change of mind
- Custom pieces made to your measurements.
- Earrings and masks, for hygiene reasons.
How to start a return or exchange
Email hello@ebonybolts.com or call 1300 582 705 with your order number, and tell us whether you'd like a refund or an exchange (and what you'd like instead).
Send returns to: Ebony Bolts Returns, Parcel Collect 91, ALTONA NORTH VIC 3025
Return postage
- Change-of-mind returns and exchanges: you pay the return postage. We recommend a tracked, insured service and keeping your receipt until the return arrives. We can't be responsible for items lost or damaged in return transit.
- Faulty items: we cover the return postage.
Refunds
- We aim to process refunds within 5 working days of receiving your return.
- Refunds go to your original payment method or an Ebony Bolts gift voucher, your choice
Faulty items
If something arrives faulty, email hello@ebonybolts.com with your order number and a photo of the problem. We'll repair, replace or refund, depending on the fault. Repairing comes first where it makes sense, in line with our sustainability values.
Nothing in this policy limits your rights under the Australian Consumer Law.