Refund policy

OUR RETURNS POLICY

For all returns and faulty items you must provide proof of purchase through a receipt and/or an order number so we can process your request. We do not offer exchanges or credit notes.

We only process returns of Ebony Bolts  items that were purchased online at www.ebonybolts.com or from one of our pop up and market stalls. 

We are happy to offer you a refund for the following products

  • SALE items - can be refunded within 7 days
  • FULL PRICED items - can be returned within 30 days

HOW LONG DOES IT TAKE?

We aim to process your refund within 5 working days once your item/s has been received to EBONY BOLTS.

YOUR RETURN FORM

For all refund requests, please email hello@ebonybolts.com or call 1300 582 705


Returns Department Address for Ebony Bolts

Ebony Bolts Returns

Parcel Collect 10205 16669

6 Hall Street

Newport VIC 3015


FAULTY ITEMS

In the unfortunate case you have received an item you believe to be faulty, please don’t hesitate to contact our Customer Service team at hello@ebonybolts.com or call 1300 582 705 on how we may assist you.

  • We recommended sending a photo of the item showing the affected area to hello@ebonybolts.com
  • Faulty items will be assessed by our team and we will repair, replace or refund on a case-by-case basis
  • We follow the ACCC guidelines and reserve the right to repair if possible in line with our sustainability values

REFUNDS 

We are more than happy to accommodate a refund under the EBONY BOLTS returns policy which is referred to at the top of this page.

  • We can only offer refunds to either;
    1. Original method of payment
    2. Credited to an EBONY BOLTS Gift Voucher
  • Items must be returned in their original, unused condition with EBONY BOLTS tags attached, in their original packaging within the specified time frame
  • The purchaser is responsible for the cost of returning the goods to EBONY BOLTS
  • We cannot be responsible for goods damaged in return transit
  • EBONY BOLTS recommends using a postage method that insures your items during transit
  • Please retain the postal receipt so you can reference the tracking number to confirm the return of your items to EBONY BOLTS
  • Online orders can be returned through our Parcel Collect
  • We do not accept returns on earrings, masks and swimwear due to hygiene reasons